Birendra leads the BPS portfolio of Tech Mahindra including the portfolio companies Pergord and Eventus. He is responsible for establishing BPS as a leading next generation digital partner globally.
He has spent 17 years in the organization managing multiple portfolios. He has been instrumental in developing and scaling digital customer experience management solutions for Tech Mahindra. He’s incubated new products, services and offerings that are customers appreciate. He’s also been instrumental in building the BPS organization that set this business on an industry leading growth trajectory.
He is passionate about innovation in CX, Digital transformation, AI and data sciences, building the BPS brand and innovation in people leadership. He believes in ecosystem plays and works very closely with partners and customers to co-create solutions for the future.
With more than two decades of experience spanning multiple industries, Birendra has been driving the digital transformation for our customers globally. He has led several transformation programmes for clients delivering significant improvements in CX and profitability and believes in pushing the limits to drive meaningful experiences for people, customers, and shareholders.
He has a Bachelor in Engineering from NIT - Bhopal, is a Master of Business Administration (MBA) in Marketing and Strategy from IIM Lucknow, and is an alumnus of the executive development programme from Harvard University.
Sanjay Choithramani is a Business Leader for one of the largest telecom operators in New Zealand, Qatar and South Africa.
He is responsible for leading operations, executing business strategy and ensuring operational excellence.
His strengths lie in the areas of Digital, Global Technology Support, Customer Support, Account Management, P&L Management, Education and Training, Benchmarking, Program Management, Strategic Planning and Organizational Transformation. He is COPC certified registered coordinator for CSP, Certified Lean Sigma Professional and Certified Grow More Coach.
On the personal front, Sanjay loves spending quality time with his wife, twin daughters and parents. Beyond work, his interests lie in exploring new places, watching movies, playing sports, listening to music and photography.
Zillah DeSouza is the Business Leader for the Australia Business Unit of Tech Mahindra Business Services.
Her strengths lie in the areas of Customer Management and CX along with the back-office operations including email automation, complaint management, webchat, and social media. She specializes in Digital CX though her vast experience in these strategic and operational roles.
On the personal front, Zillah loves traveling, reading, fitness workout and yoga.
Rajesh Bhatia is the Business Leader for the Ireland Business Unit of Tech Mahindra Business Service, managing the offshore and onshore customer relationship management operations for one of the largest telecom service providers in Ireland.
Part of the founding team that set up TechMBS in its earlier incarnation as a captive customer support centre supporting customers across Europe & Australia, Rajesh initially led the development of the Automation & Software Development function. In this role, he was instrumental in overseeing the design and development of over 150 business support tools that have helped drive operational efficiencies.
His strength lies in building and managing Customer Support operations & Service Delivery functions. His portfolio includes both voice and non-voice operations of Customer Service, Technical Support both 1st & 2nd Line, Tele Sales, Collections, Fraud Control, Transaction Processing and Back Office. With in-depth expertise in Business Process Management, Rajesh has played leading roles in both in captive and outsourced operations.
Kunal Dayal Jesrani is the Senior Vice President for Operations Support at Tech Mahindra Business Services. She has over 20 years of experience in Operational Planning, Design and Delivery in the customer relationship management industry.
Kunal is responsible for all the support departments which are a primary interface between the operations and our clients.
She oversees the seamless delivery of support capabilities comprising of Solutions design and implementation, Programme Management Office, Business Intelligence, Business Finance, Risk assurance, Work Force Management, Business Readiness Testing & Systems, Monitoring and Continuous Improvements as well as Learning.
Having joined the organization in 2002, her blend of people management skills and operational excellence has delivered proven results to the business.
In her personal time, Kunal is a food connoisseur and enjoys globetrotting with her husband and son. She is passionate about running and of late, is huge on Instagram with her cooking escapades.
Paresh Varma is the Senior Vice President for Operations at Tech Mahindra Business Services. He has operational responsibility for Voice and Digital Operations for the end-to-end life cycle management, spanning from customer support to commercial vertical.
His key responsibilities include 'Improving Customer Experience' and driving down Customer Complaints. It also includes achieving the 'Commercial goals' like, Bad Debt Management through Collections, reducing Customer Churn, Meeting and Improving Revenue and Margin goals (ARPU, AMPU) through Retention.
His responsibility for the E-services team includes 'Providing World-Class Digital Services Options' to customers apart from managing the E-services Operations.
In his personal time, Paresh enjoys Trekking.
Avinash Panchal is the Vice President for the Information Technology, Application Testing, Automation & Software Development. He has been associated with TechMBS for over 10 years.
He started his journey in TechMBS with Process and Change and then moved on to establish Systems Delivery and Business Readiness Testing function.
Avinash holds a Post Graduate Diploma in Business Administration. Under his leadership, many business critical IT projects and systems have been successfully deployed across multiple geographies. He has been instrumental in bringing Enterprise Mobility to TechMBS.
Beyond work, he loves travelling, photography and sports.
Devarajan Veeravalli is the CFO for Business Process Services (BPS) at Tech Mahindra Ltd. and also leads the Finance, Tax, Payroll, Legal & Facilities functions for TechMBS, a subsidiary of TML. Devarajan has spent more than 15 years in the organization and has been one of the key personnel involved in the Business Transfer and setting up of TechMBS.
His key responsibilities include Audits, Taxation, Profitability Improvement , Pricing, Financial Planning and Analysis, Treasury management including Hedging, Litigation, Contract Negotiations & Risk Management. In his tenure with the organization, he has also been instrumental in creating fiscal discipline in the Finance and Commercial functions and partners with business heads to contribute to their business & pricing strategies. Devarajan is a qualified CA and CS with over 20 years of experience across various industries.
He believes that learning is always a continuous process and also believes in the philosophy of challenging the status quo and bringing about a positive difference to work and people around. Outside work, Devarajan likes to spend time with his family. He also follows sports, current affairs and is very interested in star gazing and astronomy.