Birendra Sen - Business Leader – Tech Mahindra Business Process Services

Birendra leads the BPS portfolio of Tech Mahindra including the portfolio companies Pergord and Eventus. He is responsible for establishing BPS as a leading next generation digital partner globally.

He has spent 17 years in the organization managing multiple portfolios. He has been instrumental in developing and scaling digital customer experience management solutions for Tech Mahindra. He’s incubated new products, services and offerings that are customers appreciate. He’s also been instrumental in building the BPS organization that set this business on an industry leading growth trajectory.

He is passionate about innovation in CX, Digital transformation, AI and data sciences, building the BPS brand and innovation in people leadership. He believes in ecosystem plays and works very closely with partners and customers to co-create solutions for the future.

With more than two decades of experience spanning multiple industries, Birendra has been driving the digital transformation for our customers globally. He has led several transformation programmes for clients delivering significant improvements in CX and profitability and believes in pushing the limits to drive meaningful experiences for people, customers, and shareholders.

He has a Bachelor in Engineering from NIT - Bhopal, is a Master of Business Administration (MBA) in Marketing and Strategy from IIM Lucknow, and is an alumnus of the executive development programme from Harvard University.